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Title: |
Turning Conflict Into Profit |
| Sub-title: |
A Roadmap for Resolving Personal and Organizational Disputes |
Search Result:
| By (author): |
Larry Axelrod, Rowland (Roy) Johnson |
| ISBN10-13: |
088864440X : 9780888644404 |
| Format: |
Paperback |
| Pages: |
304 |
| Weight: |
.462 Kg. |
| Published: |
The University of Alberta Press - April 2005 |
| List Price: |
23.99 Pounds Sterling |
| Availability: |
Out of Print
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| Subjects: |
Psychology : Business & management |
| [Front Cover] TURNING CONFLICT INTO PROFIT A Roadmap for Resolving Personal and Organizational Disputes LARRY AXELROD AND ROWLAND (ROY) JOHNSON [Back Cover] Conflict in the workplace can threaten the profitability of business, the effectiveness of nonprofits, and the health and achievement of individuals. Faced with conflict most people either withdraw or charge right in. Ultimately, neither strategy is successful and the personal and financial costs can be devastating. Drawing on psychological and sociological research and years of practical experience, Larry Axelrod and Roy Johnson have identified a new alternative for workplace conflict resolution. The authors explain how “leaning into conflict” not only defuses workplace tensions but releases blocked energy into positive channels. Turning Conflict Into Profit challenges the typical ways in which most people perceive, interpret, and respond to conflict. It exposes the psychological and cultural factors that keep us mired in disputes. It recognizes that our response to conflict is a choice and offers insights into the strategies that can transform despair into opportunities for learning, growth, and achievement. Written in plain language and using real-life examples the authors provide a practical and rewarding roadmap for navigating through the trap of conflict to more productive, inspired, and satisfying outcomes. Turning Conflict Into Profit is a must-read when dealing with difficult interactions among people in complex and stressful environments. “I have read few texts on conflict that truly address the whole mystifying experience of interpersonal conflict, communicate deep psychological understanding in a manner accessible to all readers, and provide behavioral solutions that could be easily implemented. The stories and cases and quotes make it wise, witty, and rather than detracting from the scientific truths presented, make them palpably real.” DEBRA GILIN, Assistant Professor, Dept. of Psychology, St. Mary’s University “…This book should be at the fingertips of every executive, team leader, and human resources manager.” ROBERT LAING, Executive Officer, BC Real Estate Association “…Both workers and managers will find that this book offers many thoughtful and creative alternatives for unravelling and avoiding classic workplace struggles.” MARILEE SIGAL, PsyD, Employee Assistance Counsellor and Marriage and Family Therapist “The case studies and practical tips make this book a brilliant resource…” KAREN ROLSTON, Associate Director, UBC Centre for Intercultural Communication LARRY AXELROD, holding a PhD in Social Psychology, has provided consultation, training, strategic facilitation, and dispute resolution services for public and private sector organizations across Canada. He specializes in helping individuals and organizations find success through the engagement of innovative, progressive, and ethical people practices. ROWLAND (ROY) JOHNSON, MA, a certified mediator, trainer, and psychotherapist, has guided thousands of individuals and groups toward more insightful and productive work relationships. As a national public speaker, he is known for offering inspiring and engaging presentations at conferences and events. The University of Alberta Press Cover design by David Drummond Printed in Canada $29.95 in Canada www.uap.ualberta.ca |
| Reviews: |
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"I have read few texts on conflict that truly address the whole mystifying experience of interpersonal conflict, communicate deep psychological understanding in a manner accessible to all readers, and provide behavioural solutions that could be easily implemented. The stories and cases and quotes make it wise, witty, and rather than detracting from the scientific truths presented, make them palpably real." -- Debra Gilin, Assistant Professor. Department of Psychology, St. Mary's University
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"This sounds like wisdom we all could use." - Rebecca Wigod, Vancouver SUN, Saturday Books section, July 16, 2005
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"Eradicating conflict isn't the goal, Johnson said. Instead, the aim is to teach employees and their managers how to handle conflicts that inevitably happen in the workplace. When conflicts are handled well, they can lead to better employee health, co-operation and loyalty, which in turn leads to improved efficiency, creativity and profitability, Axelrod and Johnson write in their book." The Edmonton Journal, November 24, 2006
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"Turning Conflict describes many instances of workplace conflict, and tries to show, contrary to conventional wisdom, they don't produce tougher, fitter workers: They produce losers, and the biggest loser is often the company...To escape what Axelrod and Johnson (senior executives in The Neutral Zone, a human-resources consultancy) refer to as 'the conflict trap,' takes 'curiosity and courage,' to move through 'the narrow place' and on to 'the profit track.'" John Simpson, The National Post, Nov 2, 2005
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"Chapters discuss the psychology of conflict, differences in conflict that arises from interpersonal issues as opposed to cultural issues, and offer a five-step process to turn conflict into benefit: tap the energy, find the learning, build relationships, cultivate innovation, make better decisions, and more....Overall, Turning Conflict into Profit is a valuable manual filled with insight and practical advice recommended especially for readers with little background in psychology - or in the art of mediating heated tempers." Midwest Book Review, Fall 2005
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"This book sets out pragmatic solutions that can be applied by lawyers and other professionals who deal with workplace abuses. It supplies practical alternatives to taking claims to litigation. The examples given are written in popular language. A useful book for the trial lawyer trying workplace claims." Ronald F. MacIsaac, Book Reviews, Issue No.77, September, 2005
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"Eradicating conflict isn't the goal, Johnson said. Instead, the aim is to teach employees and their managers how to handle the conflicts that inevitably happen in the workplace. When conflicts are handled well, they can lead to better employee health, co-operation and loyalty, which in turn leads to improved efficiency, creativity and profitability, Axelrod and Johnson write in their book." Wendy McClellan, The Province (Vancouver), September 11, 2005
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"This book sets out pragmatic solutions which can be applied by lawyers and other professionals who deal with workplace abuses. It supplies practical alternatives to taking claims to litigation. The examples given are written in popular language. A useful book for the trial lawyer trying workplace claims." Ronald F. MacIsaac, the Verdict, Issue 106, October 2005
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